Training Overview:
The goal of this training is to provide general guidelines for the prevention and management of conflict, as well as concrete and practical strategies to address conflict when it arises. We will discuss what conflict looks like, the role of stigma and trauma in conflict, as well as how to build personal skills in self-management during conflict and safety.

By the end of this training, participants will be able to:

• Explain the definitions of conflict, escalation, and de-escalation.
• Explore two common sources of conflict in a direct service setting, including trauma, stigma and unmet needs.
• Describe three early signs of escalation and conflict.
• Identify two strategies for managing conflict at both early and later stages.
• Discuss de-escalation conversation strategies and safety.

Facilitator: Tanagra Melgarejo, MSW, National Harm Reduction Coalition

Organized by the Health and Recovery Training Institute