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De-escalation and Conflict Management

De-escalation is a technique used during a conflict in an attempt to reduce the chances of harm being caused. Conflict management is the act of responding to conflicts fairly and sensibly. De-escalation is a strategy within the broader tools of conflict management. In this training participants will be asked to think critically about conflict, reflect on how our own identities impact conflict, and explore skills and strategies to effectively respond.

Content Warning

This training will discuss topics that may be difficult to see or hear. Please take care of yourself as you need during this session. The opinions, comments, and expressions of the participants do not reflect those of the San Francisco Community Health Academy, the San Francisco AIDS Foundation, and the San Francisco Department of Public Health.

Course Content