Conflict Management and De-Escalation 1.19.2023

Thursday, January 19th, 2022 10:30am-12:30pm

The goal of this training is to provide general guidelines for the prevention and management of conflict, as well as a plan everyone can use to navigate conflict when it arises. We will discuss what conflict looks like and strategies for navigating it, as well as discuss building personal skills in self-management during conflict and safety.

By the end of this training participants will be able to:

    • Define conflict, escalation, and de-escalation
    • Discuss how systems of power and privilege can influence conflict
    • Explore their own relationship to conflict including triggers, challenges, and strategies for self-management
    • Explain 3 strategies for working with an escalated person

Join Zoom Meeting

Meeting ID: 816 1557 4957 Passcode: 448822

Continuing education units (CEUs) are available thanks to the Center for Learning and Innovation (CLI) for the following disciplines:  

    • Registered Nurses (RN)
    • Licensed Clinical Social Workers (LCSW)
    • Licensed Marriage and Family Therapists (LMFT)
    • Licensed Professional Clinical Counselors (LPCC)
    • Licensed Educational Psychologists (LEP)

In order to receive your CEUs, you must complete the following:

    • Sign in and sign out of the training using the chat in Zoom.
    • complete the evaluation AND the 5 question post-test
    • You will receive a completion certificate at the end of the training if you fill out the evaluation.
    • CEUs may take up to one month to receive .

Attending one of these trainings fulfills the annual harm reduction training contract requirement, which is part of the SFDPH Declaration of Compliance for SFDPH systems of care and funded agencies that provide direct service to clients.

Equity Statement

The San Francisco Department of Public Health is committed to leading with race and prioritizing Intersectionality, including sex, gender, sexual orientation, age, class, nationality, language, and ability. SFDPH strives to move forward on the continuum of becoming an anti-racist institution through dismantling racism, building, building solidarity among racial groups, and working towards becoming a Trauma-Informed/Trauma Healing Organization in partnership with staff, clients, communities, and our contractors. When attending, SFDP trainings, events, and/or meetings, we uphold expectations and standards of rules of engagement for our employees and contractors. We expect that all participants operate in professional integrity and adhere to the DPH Employee Code of Conduct or their employee conduct. Participants will be accountable for upholding any group agreements provided by the trainer or host and uphold principles of transparency, confidentiality and respect. We support respectful participation across intersecting identities and experiences including race, ethnicity, sex, gender, sexual orientation, age, class, nationality, religion, language, physical and mental ability, and political ideology. While we strive to make an space of inclusivity, belonging, and hub for various perspective, we do not tolerate any inappropriate behavior or comments rooted in anti-blackness, homophobia, transphobia, xenophobia, sexism, or any comments or behavior that is discriminatory, disruptive, or divisive. If participants cannot abide by these expectations, they will be removed from the training or event and will not be allowed to attend any additional DPH trainings, event, and/or meetings. Trainers have been informed to notify DPH of any misconduct and a DPH representative will follow up with that employee’s supervisor or participant’s agency regarding the misconduct.

Course Content

Lessons Status